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Booking Policy

 

Business Name: True Blue Detailing

ABN: 397 951 521 61

Contact: Ransan@truebluedetailing.com.au

Service Area: Port Macquarie & surrounding areas

Last updated: 18 December 2025

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In this Cancellation & Rescheduling Policy :

  • “Business”, “we”, “us”, “our” means True Blue Detailing.

  • “Customer”, “you”, “your” means the person or entity booking services.

  • “Vehicle” includes cars, SUVs, 4WDs, vans, utes, motorcycles (if accepted), and any item we agree to detail.

  • “Services” means any detailing, cleaning, polishing, protection, restoration, or related work we provide.

  • “Booking” means an agreed service date/time and service type, whether booked online, by phone, or by text message.

  • “Site” means the location where the Vehicle is presented for the service (home, workplace, or other agreed location).

 

 

1. How to Book

1.1 Bookings can be made via:

  • Online booking (if available)

  • Phone

  • SMS

  • Email

 

1.2 A booking is considered confirmed once:

  • A service date and time have been agreed upon

  • The requested service has been confirmed

  • Any required deposit or prepayment has been received (if applicable)

 

1.3 We may contact you prior to your appointment to confirm details.

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2. Deposits & Prepayment

2.1 Most standard bookings are pay-on-completion.

 

2.2 However, we may require a deposit or full prepayment for:

  • High-value services

  • Paint correction or restoration work

  • Heavily soiled vehicles

  • Long-duration bookings

  • Remote travel locations

  • Customers with prior late cancellations

 

2.3 Deposit requirements will be clearly communicated before confirmation.

 

2.4 Failure to pay a required deposit may result in the booking not being secured.

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3. Pricing & Vehicle Condition

3.1 Quotes are based on the information you provide, including:

  • Vehicle size

  • Vehicle condition

  • Service location

  • Access conditions

  • Requested service level

 

3.2 If the vehicle’s condition is significantly worse than described (e.g., excessive pet hair, mould, heavy staining, biohazards, severe neglect), we may:

  • Adjust the price

  • Modify the scope of work

  • Reschedule

  • Decline the service

 

3.3 Any price adjustments will be discussed before work begins.

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4. Service Location Requirements

4.1 As a mobile detailing service, we require:

  • Safe and legal access to the vehicle

  • Sufficient working space around the vehicle

  • A stable and safe surface

  • Access to water and/or power if required for the selected service (unless otherwise stated)

 

4.2 If safe access cannot be provided, we reserve the right to reschedule or cancel the booking.

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5. Customer Responsibilities Before Appointment

5.1 To ensure the best results and avoid delays, customers must:

  • Remove personal belongings and valuables

  • Remove child seats (unless cleaning around them is requested)

  • Secure pets away from the work area

  • Ensure keys are available at the agreed time

  • Disclose any known issues such as electrical faults, alarm systems, or leaks

 

5.2 Failure to prepare the vehicle may increase service time or cost.

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6. Arrival Times & Duration

6.1 We aim to arrive on time; however, mobile detailing can be affected by:

  • Traffic

  • Weather

  • Previous job overruns

 

6.2 If delays occur, we will communicate as soon as reasonably possible.

 

6.3 Service duration estimates are approximate and may vary depending on vehicle condition.

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7. Weather Conditions

7.1 As a mobile service, weather can impact scheduling.

 

7.2 Appointments may be rescheduled due to:

  • Heavy rain

  • Lightning or storms

  • Extreme heat

  • Unsafe wind conditions

 

7.3 Weather-related rescheduling does not incur cancellation fees.

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8. Cancellations & Rescheduling

8.1 Cancellations and rescheduling are subject to our separate Cancellation Policy, which outlines:

  • Notice requirements

  • Late cancellation fees

  • No-show conditions

 

8.2 We encourage customers to review that policy before booking.

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9. Refusal of Service

9.1 We reserve the right to refuse or discontinue service if:

  • Conditions are unsafe

  • Hazardous materials are present

  • Aggressive behaviour occurs

  • Illegal activity is observed

  • The vehicle condition presents health or safety risks

 

9.2 In such cases, cancellation fees may still apply where appropriate.

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10. Satisfaction & Communication

10.1 If you have concerns about your booking or service, please communicate with us before or during the appointment wherever possible.

 

10.2 We value transparency and aim to provide professional, high-quality service every time.

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