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Cancellation & Rescheduling Policy

 

​Business Name: True Blue Detailing

ABN: 397 951 521 61

Contact: Ransan@truebluedetailing.com.au

Service Area: Port Macquarie & surrounding areas

Last updated: 18 December 2025

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In this Cancellation & Rescheduling Policy :

  • “Business”, “we”, “us”, “our” means True Blue Detailing.

  • “Customer”, “you”, “your” means the person or entity booking services.

  • “Vehicle” includes cars, SUVs, 4WDs, vans, utes, motorcycles (if accepted), and any item we agree to detail.

  • “Services” means any detailing, cleaning, polishing, protection, restoration, or related work we provide.

  • “Booking” means an agreed service date/time and service type, whether booked online, by phone, or by text message.

  • “Site” means the location where the Vehicle is presented for the service (home, workplace, or other agreed location).

 

At True Blue Detailing, every booking reserves dedicated time, travel, and preparation to deliver high-quality mobile detailing services. Because appointment times are limited, late cancellations or missed appointments impact our ability to serve other customers and operate efficiently.

This policy explains how cancellations, rescheduling, and missed appointments are handled.

 

 

1. Cancelling Your Appointment

1.1 You may cancel your booking at any time by contacting us via phone, SMS, or email. A cancellation is considered confirmed once we acknowledge receiving your request.

 

2. Cancellations With More Than 24 Hours’ Notice

2.1 If you cancel more than 24 hours before your scheduled appointment time:

  • Any prepaid amount will be fully refunded, or

  • The amount may be applied as a credit toward a future booking, if you prefer.

 

2.2 Refunds are typically processed within 1–3 business days to the original payment method.

 

3. Late Cancellations (Within 24 Hours)

3.1 If you cancel within 24 hours of your appointment, a late cancellation fee of 20% of the total booking price applies.

 

3.2  This fee helps cover:

  • Loss of reserved appointment time

  • Travel planning and preparation

  • Administrative costs

  • Loss of opportunity to book another customer

 

 

4. Payment Handling

4.1 If full payment was made:

  • We will refund the remaining 80%.

 

4.2 If a deposit was paid:

  • The deposit may be applied toward the cancellation fee.

 

4.3 If no payment was made:

  • An invoice will be issued for the cancellation fee, payable within 7 days.

 

 

5. Same-Day Cancellations (Less Than 12 Hours’ Notice)

5.1 If cancellation occurs within 12 hours of the appointment, we reserve the right to increase the cancellation fee to up to 30% of the booking value, particularly if:

  • Travel has already begun

  • Equipment has been prepared and loaded

  • The booking is high value or long duration

 

 

6. Rescheduling Appointments

6.1 Rescheduling is always welcome, however timing rules apply:

  • More than 24 hours’ notice: No fee

  • Within 24 hours: May be treated as a late cancellation

 

6.2 We may waive or reduce fees at our discretion in genuine circumstances such as:

  • Medical emergencies

  • Family emergencies

  • Unexpected urgent events

 

6.3 Fee waivers are assessed case-by-case and do not guarantee future waivers.

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7. No-Show & Access Issues

7.1 If we arrive at the scheduled location and are unable to complete the service because:

  • The vehicle is not present

  • The vehicle is inaccessible

  • Keys are not available

  • Access is blocked

  • The customer is uncontactable within 15 minutes

 

7.2 The booking will be treated as a late cancellation and the cancellation fee will apply.

 

7.3 Additional travel fees may apply for long-distance travel.

 

 

8. Repeated Late Cancellations

8.1 If multiple late cancellations or missed appointments occur, we reserve the right to:

  • Require deposits or full prepayment for future bookings, or

  • Decline future bookings

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9. If We Need to Cancel or Reschedule

9.1 While rare, we may need to cancel or reschedule bookings due to:

  • Severe weather conditions

  • Equipment failure

  • Illness

  • Safety concerns

  • Events outside our reasonable control

 

9.2 If this occurs, customers will be offered:

  • A full refund of any prepaid amount, or

  • A rescheduled appointment at a mutually agreed time

 

9.3 If we fail to attend a confirmed booking (excluding events outside our control), we will also offer a 20% discount on your next service.

 

 

10. Weather & Uncontrollable Events

10.1 Mobile detailing is weather dependent. Services may be rescheduled due to:

  • Heavy rain or storms

  • Extreme heat

  • Dangerous winds

  • Environmental safety risks

 

10.2 Weather-related rescheduling does not incur cancellation fees.

 

11. Contacting Us

11.1 To cancel or reschedule your appointment, please contact:

 

📧 Ransan@truebluedetailing.com.au

📱 Phone or SMS (if provided at booking)

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