1) Terms & Conditions of Service

 

Business Name: True Blue Detailing

ABN: 397 951 521 61

Contact: Ransan@truebluedetailing.com.au

Service Area: Port Macquarie & surrounding areas

Last updated: 18 December 2025

 

 

1. Definitions

In these Terms & Conditions:

• “Business”, “we”, “us”, “our” means True Blue Detailing.

• “Customer”, “you”, “your” means the person or entity booking services.

• “Vehicle” includes cars, SUVs, 4WDs, vans, utes, motorcycles (if accepted), and any item we agree to detail.

• “Services” means any detailing, cleaning, polishing, protection, restoration, or related work we provide.

• “Booking” means an agreed service date/time and service type, whether booked online, by phone, or by text message.

• “Site” means the location where the Vehicle is presented for the service (home, workplace, or other agreed location).

 

 

2. Agreement to Terms

By requesting, booking, paying for, or receiving Services from us, you agree to these Terms & Conditions. If you do not agree, you must not book Services.

 

 

3. Services Provided

3.1 We provide mobile vehicle detailing services which may include exterior wash, decontamination, interior cleaning, upholstery cleaning, odour treatment, light polishing, paint enhancement, headlight restoration, protection products, and related tasks (depending on what you book).

 

3.2 Our Services are cosmetic in nature. We do not provide mechanical, electrical, auto-body, panel-beating, or engineering services.

 

3.3 We may refuse any request that is unsafe, impractical, unlawful, or outside our scope.

 

 

4. Quotes, Estimates & Pricing

4.1 Any quote given is based on the information you provide (vehicle size, condition, location, access, and requested services).

 

4.2 If the Vehicle’s condition is substantially worse than described (e.g., heavy pet hair, mould, excessive staining, biohazard contamination, extreme oxidation, or severe neglect), we may:

• revise the price,

• adjust the scope of work, or

• decline to proceed.

 

4.3 Unless expressly agreed, quotes are valid for 7 days.

 

4.4 Prices may change at any time, but confirmed bookings will be honoured at the agreed price unless scope/condition changes under clause 4.2.

 

 

5. Bookings & How Confirmation Works

5.1 Bookings may be made:

• online,

• by phone, or

• by SMS/text.

 

5.2 A Booking is confirmed when we have:

• agreed the date/time, and

• agreed the service, and

• you have accepted any deposit/prepayment requirement (if applicable).

 

5.3 We may contact you before the appointment to confirm access, location, and any special requirements.

 

 

6. Payment Terms

6.1 We accept card (EFTPOS) on site, bank transfer, and cash.

 

6.2 Standard payment method (most bookings): Payment on completion.

Unless otherwise stated, payment is due immediately upon completion of the Services at the Site.

 

6.3 When we may require prepayment or a deposit:

For certain bookings (including higher-value, long-duration, restoration, heavily soiled vehicles, remote locations, or repeated late cancellations), we may require:

• a deposit, and/or

• full payment prior to the service date.

 

6.4 Bank transfer rules:

If paying by bank transfer, you agree to include your invoice number in the transfer description/reference. Failure to do so may delay matching your payment.

 

6.5 Non-payment:

If payment is not made when due, we may:

• charge reasonable administrative costs for follow-up,

• suspend future bookings, and/or

• pursue recovery through lawful means.

 

 

7. Cancellations, Rescheduling & Late Notice

7.1 Customer cancellations with more than 24 hours’ notice:

If you cancel more than 24 hours before the booking time, any prepaid amount will be fully refunded (or applied as a credit if you prefer).

 

7.2 Customer cancellations within 24 hours of appointment time:

If you cancel within 24 hours, you agree to a 20% late cancellation fee.

• If you prepaid in full, we refund the remaining 20%.

• If you did not prepay, you agree to be invoiced for the 20% fee.

 

7.3 Rescheduling:

Rescheduling within 24 hours may be treated as a late cancellation unless we choose (at our discretion) to treat it as a reschedule due to genuine circumstances.

 

7.4 Customer no-shows / not accessible:

If we arrive and cannot access the Vehicle (e.g., gate locked, vehicle not present, keys not available, customer uncontactable), it is treated as a late cancellation and the 20% fee applies.

 

7.5 Our no-show policy:

If we fail to attend a confirmed booking (excluding events outside our reasonable control), we will:

• refund any prepaid amount by end of that day, and

• offer a 20% discount on your next service.

 

 

8. Arrival Times, Delays & Work Duration

8.1 We aim to arrive on time, but mobile services can be affected by traffic, weather, or previous job overruns.

 

8.2 We will communicate delays where practical.

 

8.3 Service duration estimates are approximate. Vehicle condition and customer requests can increase time required.

 

 

9. Customer Responsibilities at the Service Site

To allow safe and effective work, you agree to provide:

• Safe, legal access to the Vehicle and work area

• The Vehicle at the agreed Site and time

• A reasonable workspace (not blocking roads/unsafe areas)

• Adequate access to water/electricity if the booked service requires it (unless we state we are self-sufficient)

• Permission to be on the property for the duration of the service

 

If you cannot provide the above, we may limit the service, reschedule, or cancel with the late cancellation fee if within 24 hours.

 

 

10. Safety, Hazards & Right to Refuse Work

10.1 We may refuse, stop, or modify Services if we believe conditions are unsafe, including:

• aggressive animals,

• unsafe driveway/parking conditions,

• threatening behaviour,

• illegal activity nearby,

• hazardous materials.

 

10.2 If we stop due to safety concerns, you may still be charged for time spent and costs incurred.

 

 

11. Pre-Inspection & Condition Acknowledgement

11.1 Pre-inspection:

We will conduct a visual inspection before starting. You acknowledge that detailing can reveal existing issues that dirt/grime previously hid.

 

11.2 Pre-existing defects:

You acknowledge your Vehicle may already have:

• scratches, swirls, stone chips, paint cracks,

• thin paint / failing clear coat,

• oxidation/fading,

• brittle plastics, worn trim,

• interior tears, stains, wear,

• water leaks, mould, odours,

• previous repairs or poor resprays,

• loose badges/trim, weak adhesives.

 

11.3 No responsibility for pre-existing issues:

We are not responsible for the discovery, exposure, or worsening of pre-existing defects where the defect existed prior to our work or is caused by age, wear, poor prior repairs, or manufacturing/installation limitations.

 

11.4 Photos & documentation:

We may take pre/post photos for job documentation (not marketing unless you consent).

 

 

12. Mechanical, Electrical & Diagnostic Disclaimer

12.1 Our work is non-mechanical. We do not accept liability for:

• engine or drivetrain issues,

• electrical faults,

• warning lights, sensors, airbags, ABS/VSA/ESP systems,

• infotainment or battery faults,

• water ingress caused by pre-existing seals or damage.

 

12.2 If you request we connect a diagnostic scanner, it is for informational purposes only and does not constitute a mechanical assessment or guarantee.

 

 

13. Water, Pressure, Heat & Sensitive Components

13.1 Modern vehicles include sensitive electronics and seals. We use professional, careful methods, but you acknowledge:

• water intrusion can occur due to pre-existing seal wear, prior repairs, or damage.

• some interiors (especially older vehicles) may have brittle plastics and weak adhesives that can deteriorate during cleaning.

 

13.2 We will not be liable for failures caused by deteriorated seals, poor prior modifications, or worn materials.

 

 

14. Vinyl Wraps, PPF, Matte Paint, Custom Finishes

14.1 You must inform us prior to the booking if your Vehicle has:

• vinyl wrap,

• paint protection film (PPF),

• matte/satin paint,

• aftermarket decals,

• freshly painted panels.

 

14.2 These surfaces require specialised techniques/products. We may:

• adjust pricing,

• restrict certain chemicals/processes,

• decline services we deem unsuitable.

 

14.3 We are not liable for wrap/film failure due to age, poor installation, lifting edges, adhesive breakdown, or prior damage.

 

 

15. Upholstery, Stains, Odours & “Best Effort” Outcomes

15.1 We strive for excellent results, but you acknowledge that some conditions may not be fully removable, including:

• deep dye transfer,

• permanent staining,

• old pet odours,

• smoke odours embedded in foam,

• mould stains,

• UV damage.

 

15.2 Unless explicitly agreed in writing, Services are provided on a best-effort basis, and outcomes depend on material type and condition.

 

 

16. Biohazards, Mould & Extreme Neglect

16.1 We may refuse to service Vehicles containing or suspected to contain:

• bodily fluids,

• needles/sharps,

• severe mould,

• insect/rodent infestation,

• hazardous waste.

 

16.2 If we agree to proceed, additional fees and special conditions may apply.

 

 

17. Weather & Environmental Conditions

17.1 Mobile detailing is weather-dependent. For safety and quality, we may reschedule due to:

• heavy rain,

• storms/lightning,

• extreme heat,

• strong winds.

 

17.2 If we reschedule for weather, it is not treated as a cancellation and no fee applies.

 

17.3 We are not liable for dust, rain, or environmental contamination that occurs after completion of the service.

 

 

18. Customer Items, Personal Property & Valuables

18.1 You are responsible for removing valuables and personal items (cash, jewellery, documents, electronics) before we start.

 

18.2 We are not responsible for loss/damage to items left in the Vehicle unless caused by our proven negligence.

 

18.3 If child seats or booster seats are present, we may clean around them unless you remove them. Reinstalling child seats is your responsibility.

 

 

19. Keys, Alarm Systems & Vehicle Access

19.1 You must provide access to keys or ensure the Vehicle is unlocked and accessible at the scheduled time.

 

19.2 You must disclose unusual alarms/immobilisers and how to avoid triggering them.

 

 

20. Damage Claims Procedure

20.1 Any concerns about workmanship or damage must be raised:

• immediately on completion, and

• before we leave the Site where possible.

 

20.2 Claims made after we leave may be difficult to verify due to intervening factors.

 

20.3 If you believe damage occurred, you must provide:

• clear photos,

• a description,

• the time discovered,

• and allow us a reasonable opportunity to inspect.

 

 

21. Satisfaction Policy & Rectification

21.1 If you are unhappy, tell us before we leave and we will attempt reasonable rectification.

 

21.2 If an issue is verified as our responsibility, our remedy is (at our discretion):

• rework/rectification, or

• partial refund up to the affected portion of the service cost.

 

 

22. Refunds Policy

22.1 Refunds are not provided for:

• change of mind,

• weather after service,

• issues caused by pre-existing defects,

• outcomes limited by material condition.

 

22.2 Where Australian Consumer Law applies, we will comply with consumer guarantees. Nothing in these Terms excludes rights you cannot legally exclude.

 

 

23. Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• a remedy for a major failure, and

• compensation for any other reasonably foreseeable loss or damage, and

• repairs or replacement if Services fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

24. Limitation of Liability

24.1 To the maximum extent permitted by law, our total liability is limited to the amount paid for the Services.

 

24.2 We are not liable for indirect or consequential loss (loss of profit, loss of use, etc.) to the extent permitted by law.

 

 

25. Media & Marketing Consent

25.1 We will ask for your consent before capturing photos/videos for marketing.

 

25.2 If you consent, we may use the media on:

• our website,

• social media,

• ads/portfolio content.

 

25.3 Number plates will be obscured where practical, unless you request otherwise.

 

25.4 You can withdraw consent for future use at any time by emailing us. We will stop using the media going forward (we may not be able to remove it from third-party shares we do not control).

 

 

26. Intellectual Property

All branding, logos, website content, photos/video we create, and written materials are owned by True Blue Detailing unless otherwise agreed.

 

 

27. Changes to Terms

We may update these Terms at any time. The version on our website at the time of booking applies to that booking.

 

 

28. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled under NSW jurisdiction.

 

 

29. Contact

Email: Ransan@truebluedetailing.com.au