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Privacy Policy

 

​Business Name: True Blue Detailing

ABN: 397 951 521 61

Contact: Ransan@truebluedetailing.com.au

Service Area: Port Macquarie & surrounding areas

Last updated: 18 December 2025

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In this Cancellation & Rescheduling Policy :

  • “Business”, “we”, “us”, “our” means True Blue Detailing.

  • “Customer”, “you”, “your” means the person or entity booking services.

  • “Vehicle” includes cars, SUVs, 4WDs, vans, utes, motorcycles (if accepted), and any item we agree to detail.

  • “Services” means any detailing, cleaning, polishing, protection, restoration, or related work we provide.

  • “Booking” means an agreed service date/time and service type, whether booked online, by phone, or by text message.

  • “Site” means the location where the Vehicle is presented for the service (home, workplace, or other agreed location).

 

 

1. Introduction

1.1 True Blue Detailing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

 

1.2 This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1.3 By using our website or booking our services, you agree to this Privacy Policy.

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2. What Information We Collect

2.1 We may collect personal information including:

  • Your full name

  • Phone number

  • Email address

  • Service address/location

  • Vehicle details (make, model, registration if provided)

  • Booking history

  • Payment information (processed securely via third-party providers)

  • Any information you provide through contact forms, SMS, email, or phone

 

2.2 We do not intentionally collect sensitive information (such as health, religious, or political information).

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3. How We Collect Information

3.1 We collect information when you:

  • Book a service (online, by phone, SMS, or email)

  • Submit an enquiry

  • Interact with our website

  • Communicate with us directly

  • Engage with our social media or advertisements

 

3.2 We may also collect limited website usage data via cookies and analytics tools.

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4. Why We Collect Your Information

4.1 We collect and use your personal information to:

  • Provide and manage our detailing services

  • Confirm bookings and send appointment reminders

  • Process payments

  • Respond to enquiries

  • Send invoices and receipts

  • Improve our services

  • Comply with legal obligations

  • Send occasional promotional offers (you may opt out at any time)

 

4.2 We will only use your information for purposes reasonably related to our business operations.

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5. Cookies & Website Analytics

5.1 Our website may use cookies or similar technologies to:

  • Improve user experience

  • Analyse website traffic

  • Measure advertising performance

 

5.2 These tools may collect non-identifiable information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

 

5.3 You can disable cookies through your browser settings.

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6. Disclosure of Personal Information

6.1 We do not sell your personal information.

 

6.2 We may disclose personal information to:

  • Payment processing providers

  • Booking or scheduling software providers

  • Accounting or business service providers

  • IT or website support providers

  • Legal or regulatory authorities if required by law

 

6.3 All third-party providers are expected to handle your information securely.

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7. Data Security

7.1 We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure

 

7.2 This includes secure systems, password protection, and limiting access to information where necessary.

 

7.3 However, no method of electronic transmission or storage is 100% secure.

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8. Storage & Retention

8.1 We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, taxation, and accounting obligations

 

8.2 When no longer required, information is securely deleted or destroyed.

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9. Access & Correction

9.1 You may request access to the personal information we hold about you.

 

9.2 If any information is inaccurate or outdated, you may request correction.

 

9.3 To request access or correction, contact us at:

📧 Ransan@truebluedetailing.com.au

 

9.4 We will respond within a reasonable timeframe.

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10. Marketing Communications

10.1 If you receive promotional communications from us, you may opt out at any time by:

  • Clicking “unsubscribe” (if applicable), or

  • Contacting us directly via email

 

10.2 We will promptly remove you from marketing communications upon request.

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11. Third-Party Links

11.1 Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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12. Complaints

12.1 If you believe we have breached the Australian Privacy Principles, please contact us in writing with details of your complaint.

 

12.2 We will investigate and respond within a reasonable timeframe.

 

12.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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13. Changes to This Policy

13.1 We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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